Privacy Policy for Lagoon Learners
Lagoon Learners is committed to protecting the privacy of our students, parents/guardians, and all users of our online platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including exam-focused lessons, personalized tutoring in Biology, Genetics, Cell Structure, Human Body Systems, and interactive sessions integrating marine life science.
Information We Collect
We collect various types of information to provide and improve our educational services. This may include:
- Personal Identification Information: Name, email address, phone number, mailing address, date of birth, and educational background, which you voluntarily provide when registering for an account, enrolling in a course, or contacting us.
- Educational Information: Performance data, progress in courses, assignment submissions, and feedback related to your learning activities on our platform.
- Payment Information: If you make purchases through our site, we collect payment details such as credit card numbers or other payment account information. This information is processed by secure third-party payment processors, and Lagoon Learners does not directly store your full payment card details.
- Technical and Usage Data: Information about how you access and use our site, including your IP address, browser type, operating system, device information, pages viewed, time spent on pages, and referring URLs. This helps us improve our platform's functionality and user experience.
- Communication Data: Records of your communications with us, including emails, chat messages, and phone calls.
How We Use Your Information
The information we collect is used for various purposes, including:
- To Provide Services: To deliver our educational services, including exam-focused lessons, personalized tutoring, and interactive online sessions.
- To Personalize Learning: To tailor content and recommendations based on your learning needs and progress.
- To Improve Our Platform: To analyze usage patterns, troubleshoot technical issues, and enhance the functionality and user experience of our online platform.
- To Communicate with You: To send important notices, updates, course materials, administrative messages, and respond to your inquiries.
- For Billing and Payment Processing: To process payments for services rendered.
- For Security and Fraud Prevention: To protect our site, services, and users from unauthorized access, fraud, and other illegal activities.
- For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
- With Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, such as payment processors, hosting providers, and analytics services. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- To Protect Rights and Safety: We may disclose information when we believe it is necessary to protect the rights, property, or safety of Lagoon Learners, our users, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure server environments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Data Protection Rights (GDPR)
If you are located in the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Your rights include:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.
Children's Privacy
Our services are primarily directed to students who may be under the age of 18. We are committed to protecting the privacy of children. If we collect personal information from children, we do so with the consent of a parent or legal guardian, and in compliance with applicable laws, including the Children's Online Privacy Protection Act (COPPA) and GDPR. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or your rights, please contact us:
Lagoon Learners
58 Neptune Lane, Suite 3A
Chennai, Tamil Nadu, 600042
India